Thursday, November 15, 2007

An INTERESTING day to say the least

What is a perfectionist? look no further. ME. SERIOUS. just realised that, in many ways, I actually AM a perfectionist. doing this job of mine just made me more conscious of it. good or bad? BOTH. a perfectionist, as the name suggests, wants things to be done perfectly (duh!), efficiently, no problems/flaws encountered throughout the process & end-product. in short, everything falls into place, i.e. PERFECT scenario. GOOD in the sense that i do things with an aim - try to do things as perfect as i would like it to be, & i end up usually achieving better results in the end; BAD in a sense that i get disappointed when things don't go my way or I fail to achieve the aim set for myself..

Rather disappointed today. =(
1. Did not meet call quota & personal target of 100, only answered 89, which is actually quite impressive considering newbies usually reach around 70 plus..
2. Had 2 really nasty, stupid, irritating custs, 1 bent on making trouble, the other insistent on getting his way.. my day spoilers.

4th day into my job. finally started to answer calls on our own! of coz, with a senior part-time consultant beside to assist. today was more or less smooth sailing on the whole? & I would have hit the call quota of 100, if not for 2 custs who made life for me & my senior part-time consultant, difficult, to say the least. one cust had cable enq & was re-routed to my mobile dept due to the high call volume at cable site. simple solution - call back & try again maybe later, or we get cable dept to call them back in 48hrs. NO. this pest of a woman was more insistent on finding out why she was rerouted. it ended up with her wanting to speak to manager. WONDERFUL.
the other? had both of his phone lines terminated due to outstanding amts not paid even after payment extension. reminder was given to them to pay up for both lines otherwise both would be terminated. he said he 'paid up for one line, recon the line first'. sounds logical rite? however, guidelines req he pay up for both lines den we can recon the line/s. note his lines were term, not susp!! There's a diff when you don't pay up, suspension takes place first where 'paid up for one line, recon the line first' can be done. termination, after failing to make payments EVEN AFTER EXTENSION, sets in & cust must then clear ALL outstanding amts for ALL phone lines b4 any recon can be done. he asked for flexibility. sth i would have been all too happy to give to him if i had the authority. things eventually got worse, with me unable to do anything else other than adv him the same thing repeatedly. den he said i'm not fit to work in the dept to provide cust service & wanted to write in to newspapers. to quote him - 'I'm not making empty threats or joking ah, when I write in to newspaper & ur competitors laugh at you guys? don't say I never give you warning.' Purlease LOR! You want to write newspapers? by all means go ahead la. I get to be famous, or rather, infamous!! whatever. LOL. Honestly, the type of people you come across in this line of job.. we are NEVER short of colourful customers. hahax.

Posted by darylhjm87 at 11:02 PM