Wednesday, November 14, 2007

Life @ my new work place..

It's been sometime since i last blogged.. on my old account @ darylhjm87.spaces.live.com.. will probably relocate my blog over here permanently in the near future,(no guarantees when exactly that will be though haha!!) since ppl commented that they are unable to leave comments there w/o going through a lot of hassle.. yups. hope I'm able to further beautify this space as time goes by.. hehx.

Yups.. the past 3 days have been really eventful for me; a new experience, a new challenge. It's been fun, tiring, exciting, boring, frustrating, nervy, but perhaps ultimately, a very challenging 3 days that i've enjoyed.

just in this short 3 days i've gained loads from my work!! learning how to deal with difficult customers, learning how to speak confidently over the phone, learning about the many many different products, promotions and plans that my company has to offer (note it's mobile, not Cable TV or internet since i'm only from the mobile department!), learning how to multi-task and do not just 2 things at the same time but sometimes even 3 - handling the phone, the computer & my personal phone.. oops! not supposed to use personal phone during working hrs hahaha!! also resulting in me subconsciously becoming more efficient in doing stuff haha.

the most rewarding thing is probably being able to offer help to ppl i guess? most ppl are really patient & it's great to serve them! of course there are the irritating few who behave like the whole world owes them a great deal & act like total a**holes.. won't go into details on that! & den there's the banglas, phillipinos, or indians, mostly foreigners, where trying to converse with them can be a real headache. You can't really understand what they are saying, & of course, you don't expect them to understand what I'm saying rite? LOL!!

yups most of the ppl in my department are temps. along with me there are another 6 newbies, the rest being ppl there for almost 2 mths. most of them find it sianx & i dun blame them.. 2 mths of answering calls, doing the same thing over & over again.. currently i find it OK, a challenge to meeting the quota of 100 calls a day.. but maybe after 2 months i'd probably be like them? certainly hope not!! the first day was really sianz but at least now I'm getting the hang of it. so it's not too bad la. not to mention the pay & shift allowance goes some way to ease the pain of having to work ya?? hahaha!! =P

Posted by darylhjm87 at 11:57 PM