Wednesday, December 5, 2007

exhausted!!

phew!! after working for 7 straight days, finally I get some respite from work.. OFF DAY tmr!! yayz!! :)

haha. dun quite know how to spend it yet.. guess quite a bit of it will be spent trying to have a good rest & 'recuperate' from work; some of my friends from Aussie have just popped in, maybe will spend the time with them in the afternoon at VivoCity; hopefully there's enough time to do a bit of exercising too, either swim or jog in the evening. haven't been exercising for a long time alr.. especially since my ankle is not exactly fully recovered yet. sianx. feeling so unfit!!

still waiting for a reply from Brian, one of my fellow colleagues. hope he's free on Sunday.. den can swap with him for my Friday off. otherwise will have to miss church this sunday & caroling practice too. dun think Dawn will be too happy with it.. me missing so many pracs. & it isn't exactly fair to those who attend all the practices. haix. & now's the best time to chiong RD OT! no chance to do so alr. double sianx. haha. :(

i was juz reflecting on my life @ my workplace today. Zhigang was complaining that I 'spoil market' with my call stats. haha! guess i better lower 'em.. nevertheless I'm happy that I'm truthful to what I actually said in my interview: I like helping ppl who might have potential difficulties with SH - the exact words I said 1 mth ago. & I'm glad that it's been that way, except for the nasty customers. it's safe to say I actually like the job quite a fair bit! especially the greenies arnd are also nice & interesting peeps. which helps coz it results in better work productivity for me, quality & quantity wise. hehx. :)

anw.. time for cust discussion!! today we take a look at this really childish customer (CC), who by the way is one yr older than me (based on her NRIC). we'll call her CC for short.

CC: Hallo? I want to know why my line is being cut ah!
Me: (after verf details) Orh ok ma'am currently ur line is cut due to an outstanding amt of 4mths due which is not cleared.
CC: Can you help me recon the line?
Me: Sorry ma'am but your line has alr been terminated, you have to clr all dues b4 we can recon the line for you.
CC: But I need the line!!!! *starts whining*
Me: Repeats above sentence
CC: But you don't understand I really need the line!!
Me: Ma'am, I'd love to help you recon the line, but the line is alr term, there's nth i can do, you have to clr the os due b4 i can help you.
CC: You cannot just cut my line like that!! I need the line!!
Me: Hold on ma'am I do a chk for you to see if anything can be done.
CC: ARGHHHHH!!! (screams fade into the background as I put her on hold)

After checking with my I/Cs, me alr knowing nth can be done for her but just to cfm..

Me: Hello ma'am.. I've done a chk for you, unfortunately nth can be done.
CC: Wa lao! I knew you all would say that, that ur manager dun approve & you come back to me telling me all that shit lor!! Ur SH service is f***ed up leh!! I really really really need the line!!
Me: Ma'am if you continue to use such language I will not serve you. in the first place, why did u make so much phone usage?
CC: I didn't!! It's becoz your CSC never update the address for me!! then now i recv 4 mths bill you ask me how to pay I only student leh! no money no money!!
Me: Ma'am but this is 4mths bill leh, yet you didn't do anything abt it till now? would it have made a diff if you recv the bill every mth & 4mths one shot? it's the same amt in the end rite? (thking cust didn't even bother to save up money in anticipation smth like that happens)
CC: Yes!! got diff!! now i cannot pay the $200 plus dollars at one go!!
Me: Sorry ma'am, there's really nth we can do at the moment.
CC: But it's so simple! I just neeed my line back!!
Me: Maybe you try gg to CSC, they might be able to help u since they are at fault for not changing ur add?
CC: No! I know. you want me to fall into ur trap & try to get me arrested at ur CSC rite!! so can solve all prob rite? I not going down!
Me: (tries to uds her situation) ok ma'am i try to do another chk for u since u said CSC didn't update ur billing add, maybe smth can be done for ur case, just hold on the line is it possible?
CC: *screams* POSSIBLEEEE!!!!!!

After putting her on hold to catch a breather & laugh abt her immaturity... conversation resumed with no further headway made, me insisting on my stand & she acting like a 9, maybe 8 yr old kid. finally ended with:

CC: i tell you you have no right to rebutt me!! now u listen to my f***ing instructions and listen clearly!!
Me: Ma'am i told you before if you use such abusive language I will not serve you. (using it as an excuse really to end the convo hopefully..)

den our CC does smth very interesting, unexpected, totally out of the BLUE.

CC: nei nei ni boo boo, nei nei ni boo boo, you cannot do anything to me!!
Me: Thank you for calling SH, I'm unable to serve you further, goodbye.

HAHA!! rmb writing in my E/D: cust became childish & made funny noises, unable to serve her further, hung up call. really can't imagine someone 20yrs old actually doing that on the phone!! OMG.

Posted by darylhjm87 at 10:55 PM